Refund policy

We want every book from this house to arrive whole and to be kept. If something goes wrong, here is what we do.

Damaged or wrong books. If a book arrives damaged or misprinted, or it is not what you ordered, write to us within 30 days of delivery at penpressinfo@gmail.com with your order number and a photo. We will send a replacement at no cost to you. Usually you will not need to send the damaged copy back.

Changed your mind. You may return a book within 30 days of delivery for a refund of the book price, as long as it is unread and in the condition it arrived. Write to us first and we will send the return address. Return postage is yours, and the original shipping is not refunded.

Inscribed copies. A copy inscribed to a name belongs to that person and cannot be returned for a change of mind. If it arrives damaged, we will inscribe and send a new one.

Refunds go back to your original payment method within ten business days of the book reaching us.

We read every message: penpressinfo@gmail.com.